We offer a range of hire options; such as
pick-up and return service, a one-way
service and a continual hire service. Please
confirm the type of booking that you
require, as this will reflect in the price
quotation.
Agreed Price:
The agreed price is the price to be paid
for the journey as agreed, between Vanilla
Limousines and the customer. The times,
route and other details of the journey are
stipulated on the Booking Confirmation. Any
requests to modify any of these details
should be made to us at least a week in
advance of the date of travel and we will
endeavour to accommodate minor changes to
the customer's requirement, however they may
be a charge for this.
Payment:
All bookings are confirmed by the payment
in advance of a non-refundable deposit. The
balance due is the amount outstanding minus
the deposit paid, this payment is payable to
the driver on the start of the initial
journey. The payment method as agreed by
both parties will appear on the booking
confirmation form. We do not accept cheques
unless with a cheque guarantee card, debit
cards, credit cards or foreign currency as
final payment on the day of hire unless
agreed in advance by both parties and will
be clearly stated on the confirmation form.
Settlement of the agreed price in advance by
cheque or electronic transfer must allow
adequate time for funds to be cleared before
the date of travel. Certain cards may be
subject to a surcharge however you will be
informed of this at the time of booking.
Additional charges:
The hire agreement between us includes
specified pick up and return times and/or
duration of hire. Adhering to these times
forms an integral part of our operation.
Where these times are not adhered to, we may
incur additional cost or risk disappointing
other customers. For that reason, we reserve
the right to levy additional charges should
the times agreed between us not be adhered
to by the customer. The driver will inform
you of this at the start of your hire.
Payment of these charges must be settled
before the end of the hire. For this the
only method of payment acceptable will be
cash (Sterling).
Damages:
We reserve the right to charge the
customer a minimum of £50 or cost of repair
which ever is greater for any damage to or
soiling of the limousine or any of its
equipment caused by you or members of your
party. Payment of the minimum damage charge
must be settled before the end of the hire.
Where the cost of rectification or repair in
the view of the driver, exceed £50, the
minimum charge will be made payable by the
method agreed by the driver and you.
Vehicle supplied:
We will endeavour to provide the vehicle
requested by you. In the unlikely event that
we are unable to do so we reserve the right
to provide a substitute vehicle of similar
type and capacity. We can request a
preferred vehicle colour for you but cannot
guarantee a colour.
Cancellation of Booking:
Our charges in the event of cancellations
reflect the amount of notice given and the
type of booking and vary by vehicle type
being hired by you. The minimal notice
required is 14 days prior to the booking.
For prom time* bookings this is extended to
28 days. Any notice given outside these you
will be liable for 50% charge of the booking
price as agreed.
*Please note: a NON-REFUNDABLE DEPOSIT
confirms all prom bookings.
Lost property:
Unfortunately, we are unable to take
responsibility for the loss or damage to any
property left in the vehicle at any time or
under any circumstances.
Breakdown:
We operate a fleet of vehicles, which are
maintained to a high standard. In the
unlikely event of breakdown or the car being
rendered unserviceable (for example, in the
event of collision), we will use our best
endeavours to provide a back-up vehicle or
vehicles as quickly as possible. However, we
cannot be held liable for any consequential
loss incurred as a result of vehicle
breakdown or similar unavailability.
Grace Period:
We strive to arrive at pick-up points in
advance of the times agreed. Very
occasionally, events outside our control may
cause us to be late. In these circumstances
you will be contacted by driver and given an
estimated time of arrival (ETA). Provided we
arrive within 30 minutes of the scheduled
time, this will be deemed to be within the
terms of the agreement, in such cases, and
if reasonably practical, we will endeavour
to adjust the agreed booking times to make
up for the delay, for example by adding a
similar time at the end of the booking
period.
